Experiences
Owner of Help 2 Improve
January 2010 - Present
Goal >> Help Improve 2 knows very well good improvement methods such as EFQM, LEAN ..., by using this methods your business processes will be analysed and improved for your customers, your employees, your entire organisation and other stakeholders. As a Management consultant/Interim manager I will learn and support you and your employees in applying the appropriate method in your organisation to improve your business.
Achievements: View achievements Quality Improvement Manager at Philips
June 2008 - November 2009
Main task >> responsible for managing and maintaining the quality management system and making it compliant to ISO13485; facilitate internal, external and customer audits; report findings to management and coordinate the identified improvements; support and deploy improvements made to the project execution, human resource, supply management processes.
Achievements: Full ISO13485 certification in January 2009
2008: Jury member TNT Masters - Mail
2009: EEA Award Assessor (EFQM); Jury member TNT Masters - Mail Business Improvement Engineer at Thales Joint and Land systems
September 2007 - May 2008
Main task >> To support and facilitate the improvement program based on the Lean Six Sigma Principles.
2008: EEA Award Assessor (EFQM) Group Business Excellence manager for Ricoh Europe BV
June 2001 - July 2007
Main task >> To develop and deploy Business Excellence Strategy and activities to the European region (=one headquarter and thirteen sales companies). Main activities: annual assessment of the headquarter and sales companies, coordinate the exchange of best practices, coordinate employee and customer satisfaction surveys, implement process management and give trainings on all business excellence topics such as complaint management, root cause techniques, assessor trainings, balanced business scorecard trainings, process management and process improvement tools.
Achievements:
- Four Ricoh companies achieved Recognised for Excellence.
- Annual self-assessment (EFQM) in all thirteen Ricoh companies.
- One complaint management process in all thirteen Ricoh companies.
- Customer and Dealer satisfaction surveys in all thirteen Ricoh companies.
- Competitive Customer Satisfaction Survey in three major companies.
- Annual Employee Opinion Survey in nine companies.
- Process management (key business process framework) in four companies.
2006: EEA award assessor (EFQM); R4E assessor (EFQM)
2007: EEA award assessor; Jury member TNT Master - Mail Quality, Environment and Safety manager at Mondo Minerals
August 1999 - May 2001 Environmental Coordinator at Ricoh Europe BV, Amstelveen
November 1995 - June 1999 Customer service administrator at vVGroep, Nieuwegein
September 1994 - October 1995