Owner of Help 2 Improve

January 2010 - Present

Goal >> Help Improve 2 knows very well good improvement methods such as EFQM, LEAN ..., by using this methods your business processes will be analysed and improved for your customers, your employees, your entire organisation and other stakeholders. As a Management consultant/Interim manager I will learn and support you and your employees in applying the appropriate method in your organisation to improve your business.

Achievements:  View achievements
Quality Improvement Manager at Philips

June 2008 - November 2009

Main task >> responsible for managing and maintaining the quality management system and making it compliant to ISO13485; facilitate internal, external and customer audits; report findings to management and coordinate the identified improvements; support and deploy improvements made to the project execution, human resource, supply management processes.

Achievements: Full ISO13485 certification in January 2009

2008: Jury member TNT Masters - Mail
2009: EEA Award Assessor (EFQM); Jury member TNT Masters - Mail
Business Improvement Engineer at Thales Joint and Land systems

September 2007 - May 2008

Main task >> To support and facilitate the improvement program based on the Lean Six Sigma Principles.

2008: EEA Award Assessor (EFQM)
Group Business Excellence manager for Ricoh Europe BV

June 2001 - July 2007

Main task >> To develop and deploy Business Excellence Strategy and activities to the European region (=one headquarter and thirteen sales companies). Main activities: annual assessment of the headquarter and sales companies, coordinate the exchange of best practices, coordinate employee and customer satisfaction surveys, implement process management and give trainings on all business excellence topics such as complaint management, root cause techniques, assessor trainings, balanced business scorecard trainings, process management and process improvement tools.


2006: EEA award assessor (EFQM); R4E assessor (EFQM)
2007: EEA award assessor; Jury member TNT Master - Mail
Quality, Environment and Safety manager at Mondo Minerals
August 1999 - May 2001
Environmental Coordinator at Ricoh Europe BV, Amstelveen
November 1995 - June 1999
Customer service administrator at vVGroep, Nieuwegein
September 1994 - October 1995
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